Dear Traveler,
As we are always looking to serve you better, we would like to let you know that we are keeping records of all of the feedback of our dearest customers who have tried one of our trips. Surely, you can read these in our office to get to know about how our customers think about us, also we will be very thankful if you would like to leave a feedback for us by adding it through the Contact Us link on our website.
Here's some of our feedback which we received from our clients
----- Original Message -----
Sent: Monday, May 18, 2009 10:12 AM
Subject: Egypt - Thank You
Hi Rafiq
A big thank you to you and your team in Egypt – the trip was excellent!!!
Firstly, we want to let you know how much we sincerely appreciated you going the extra mile in re-arranging our itinerary to accommodate our extra day in Cairo to make up for our delayed arrival by Air Canada.
The service provided by your team in Egypt was prompt, efficient and courteous. The accommodations were also great (the boats could do with a bit of refreshing but for the most part was fine).
The guides were friendly and knowledgeable – a special warm thank you to Marwa Sarrag who was our guide from Luxor to Aswan – who was patient and shared of herself and knowledge in making us feel at home away from home.
Warm regards,
Annette
Annette Wong, B.Comm., CFP
Canfin Financial Group
905 829-0094 (Tel) 905 829-1280 (Fax)
905 471 7398 (Direct)
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----- Original Message -----
Sent: Monday, April 13, 2009 2:52 PM
Subject: Egypt Trip
Hi Rafik,
I just wanted to let you know that we truly had the trip of a lifetime on our recent trip to Egypt. I want to thank you for everything you did for us, the organization was fantastic. I also cannot say enough good things about South Sinai Travel. Someone was always there when we needed them. We were treated like royalty and loved every minute of it.
We are doing a scrapbook of our trip and have all of our guides and drivers names down except the one guide who was with us from RA II to Hurghada on the bus ride. He was very enjoyable, informative and we had a great trip across the desert with him. Can you possibly find out his name for us.
Also, do you restrict yourself to Egypt or do you do the same kind of fantastic trips elsewhere. We are just starting to research another big trip for us in about March or April, 2011. We are interested in a Greco/Roman trip, preferrably part cruise and part land excursions to see the best of classical Greece and Rome - the historical parts.
If you arrange these kinds of trips I would be interested in some itineraries, prices, etc.
Again, thank you so much for all you did to make our vacation the best one yet.
Sandra |
----- Original Message -----
Sent: Saturday, May 16, 2009 10:28 AM
Subject: Thanks
Hi Rafik :-
I am back to Canada and many thanks for all your hard work & all the arrangements, it was a very nice trip, well organized by you and your associates, please send my regards to all of them for me.
Me and my wife enjoy the whole trip from end to end, thanks again.
Ray Chiu
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----- Original Message -----
Sent: Friday, May 29, 2009 8:28 AM
Subject: Egypt tour
Hello Rafik,
Just some feed back to say how wonderful the trip to Egypt was. The hotels were excellent, the food was great and safe, and the guide was very knowledgeable and caring. He covered a lot of ground on ancient history of Egypt as well as visits to some exciting cotttage industries like carpet and papyrus making. The itenarary covered almost all the ancient sites in the Nile valley. The trip to Abu Simbel was, of course, the high light.
The people of Egypt were wonderfuI and gracious although overwhelmingly persuasive in selling their wares. I left Egypt with a sense of awe and marvel, and so glad I went. Thank you Rafik for organizing a worthwhile trip.Khatun Damji |
To: <info@discountholiday.net>
Sent: Tuesday, June 02, 2009 9:23 PM
Subject: Web Mail from: Sylvie Cadieux
Phone:
Email: sylvie.cadieux2009@hotmail.com
How did you hear about us:
Feedback
Hello Mr. Rafik
Just a little word to let you know that we had a wonderful trip to Egypt in may 2009.We were pretty nervous about all this when we started to discuss with you, because we were a French speaking group.But like you had promised every thing was perfect all the way.The Hotels were first class with real nice personnel, we enjoyed the cruise on the Nile,we felt like a big family on the ship with the members of the cruise.We also enjoyed staying in Sharm el Sheik,it's a place where a would like to spend more time,but there is so much to see and we had only 2 weeks.Our french speaking guide,Tamer was very generous of his time and shared with us all he knew about the history of Egypt.We saw so many beautiful things ,including the nights show in Cairo and Luxor that I would be unable to say what i have prefer.Mr.Rafik,i must say that you gave us a very good service from the start,everything was perfect.
Thank you
Sylvie and Myriam
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----- Original Message -----
Sent: Saturday, October 04, 2008 8:09 AM
Subject: FW: Our Trip to Egypt in the middle of September
Hello Rafik
Thank you for arranging an excellent tour for us in Egypt.
Everything was like you’ve described it,... and the service was even better than we expected.
We had a personal driver and a guide at all times. Yasser, Mohamed, Rania and others were always making sure that we had our fill of attractions and enough rest. All transfers went smoothly and there was always someone waiting for us at transfer locations. We immensely enjoyed the culture and history of your country, Marriott Palace hotel was exclusive, pyramids were colossal, Tutankhamen's artifacts were mind boggling, Luxor, with its Temples and Tombs of the Kings, finally brought realization of the greatness of the Pharaonic era. Nile cruise from Luxor to Aswan was very comfortable (the rooms were certainly much larger than those on many Cruise ships in the Caribbean) and allowed us to relax and see many places of interest. We were pleasantly surprised with the Grand Seas and neighboring resorts on the Red Sea.
We had a great time, took lots of pictures and have nice memories.
Thank you and your counterparts in Egypt for an excellent trip.
Julian and Eva Milakowski
Toronto, Canada
Oct 2, 2008
PS: We are attaching a few pictures.
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----- Original Message -----
From: "RodiAma" <rodiama@rogers.com>
To: <safaa.mohamed@southsinai.com>
Sent: Wednesday, June 27, 2007 8:41 PM
Subject: email address
> Hi, Safaa.
>
> I have your email address from Rafik Bassili, with whom we booked a
> recent trip to Egypt. Thank you for all the effort you put in
organizing
> our trip. We had a great time and are very glad we came to visit
your
> beautiful country.
> I'd like to ask if you can send us the email address of Tamer Koriem,
> Timo for guests. He was our tour leader in Cairo. He was supposed to
> accompany us to airport, but for some reason he could not make it. We
> left without having a chance to say good-bye and thank him for the
> wonderful job he did. We would like to send him a thank you note, if
you
> can provide us his email address.
>
> Thank you for your help,
>
> Rodica and Paul
> |
From: Charlie Bugeya
To: discountholiday@bellnet.ca
Sent: Friday, March 17, 2006 2:53 PM
Subject: Egypt holiday
March 17th 2006
Dear Rafik,
Erika and me, would like to thank you for our wonderful holiday we just had in Egypt and Israel, these past few weeks.
We met some excellent people there, like Amgad, in Cairo, who literally walked us through customs and passports and the visa offices. He is such a helpful guy, and well dressed too.
Raymond, our guide in Cairo, explained all that we were looking at, whether it was the Pyramids, the Sphinx or the Sun boat, even though the dust in the air was not in our favour. He was also patient with us during all our many questions.
Nabil, met us in Aswan, and was with us all the time on the Nile cruise, and the excursions off the boat. He calls himself, 'the Tiger', and I think its a name well earned, especially when he talks about his personal experiences. Did he really meet that girl, with that offer, or was it something that he tells to all his listeners? I guess, I will never know!
Lea, was excellent in Israel. Her knowledge of the Jewish / Christian / Moslem histories, is second to none. Nobody should miss the Holocaust Museum. Mohammed, the driver, can manoeuvre that bus with ease, whether it was in Jerusalem, the Golan Heights or Haifa.
I guess the only little complaint we have, ( if you want to call it a complaint) is that we had too much time to kill before the boat left towards Luxor. I mean if we knew that we had so much time, we would have gone to Abu Simbel. Had we known that, we would have preferred to fly to Abu Simbel, and then returned to the boat by the bus. Perhaps, it was not explained properly to us. Anyways, maybe this can be arranged for future trips.
But all in all, we can only say, BRAVO RAFIK, for planning our memorable trip to Egypt and the Holy Land. Thanks again.
Yours truly,
Erika and Charlie |
From: Magdy Abdelmassih
To: discountholiday@bellnet.ca
Sent: Friday, February 03, 2006 9:33 AM
Subject: Thanks for a great trip
Hi Rafik,
This is just a little note to thank you so much for the wonderfully organized trip that you arranged for us to Egypt during the first two weeks of January 2006. My parents and I had a wonderful time. It was an especially confortable trip because of how well it was organized and the professionalism that we experienced from the Seniora staff in Egypt. They were always punctual, courteous and professional. Our accomodations at the Meridien and Sheraton hotels in Cairo and Alexandria were top notch.
Having never traveled to Egypt before, I was a bit anxious about arrangements but my fears were quickly put to rest upon arrival when we were greeted at the airport and assisted with customs clearance and baggage claim by the Seniora staff. The rest of the trip went just as smoothly with no confusion at all about arrangements. The cruise on the Nile abord the Nile Odyssey was exquisite. What a wonderful crew. The food was delicious and the accomodations were very comfortable. The Egyptologist provided for the tours was extremely knowledgeable, patient and pleasant.
Overall, we had a wonderful time and I am anxious to return for a similar trip with my entire family.
Thank you once again for making all the arrangements.
Magdy Abdelmassih |
From: “John and Arlene Nash” <janash@shaw.ca>
To: “Seham Salama” <discounthollday@bellnet.ca>
Sent: March 13, 2005 7:14 PM
Subject: Re: Egypt Itinerary
Rafik
We had a wonderful holiday in Egypt/Jordan – it was a tremendous experience. The sights and scenery were terrific, the Ni cruise was perfect and the accommodations were very good. In addition, your agents in both Cairo and Amman took excellent care of us, and provided us with knowledgeable and personable guides. Seniora Travel was quickly able to arrange for a second van to take us from Alexandria to Cairo Airport so that we could catch our plane to Frankfurt after the first van was involved in a highway accident on the way from Cairo to Alexandria – I hope Mohammed (the Seniora Travel person who was looking after us) and the driver have fully recovered. The only thing that went a little astray is that there seemed to be some lack of understanding between the itinerary that we had arranged with you and what your agents in Cairo and, particularly, Amman thought was the itinerary. The agent in Amman were not aware when we arrived that we were spending two nights in Petra along with a side trip to Wadi Rum, although this was straightened out, In any event. I will certainly recommend your company to anybody who is interested in taking a trip to Egypt/Jordan, It was a memorable trip and many thanks for everything.
John Nash |
Jessie Morrissey, Travel Specialist 416-947 2225
January 4, 2005
Mr. Rafik Salama,
Discount Holiday Center
4168 Finch Ave. E
Toronto ON
MIS 4H6
Dear Rafik,
I just wanted to say thank you for organizing my Egypt experience. As you know I have worked in the travel industry for many years and done a great deal of traveling, but Egypt has always been high on any list of place to see. I was not disappointed.
The itinerary you put together for me was perfect, I saw all the major sights Egypt has to offer as well as taking some time to relax. The hotels you offer are wonderful, well located and certainly of 5 star standards.
Our experience on the Nile cruise was most enjoyable, the food, service and staff were marvelous.
The tour company you use in Egypt are friendly and efficient and looked after our every need. The guides we had were extremely friendly as well as being well versed in the history of Egypt. I learned a great deal from them.
What more can I say, except I can’t wait to go back and I sill be calling you to arrange my next Egypt adventure.
Thank you again for all your help.
Best regards,
Jessie Morrissey |
Karin Brothers
573 Horon Street , Toronto, Ontario M5R 2R6
Tel: (416) 966-2815
August 7. 2000
Mr. Rafik Salama
Sun Holidays
Fax: 789-3903
Dear Rafik:
You should be called Ter-rafik. We were so impressed by your organized of our trip. It went perfectly. We had the most impressive people in Egypt handle our trip. We had felt very vulnerable visiting a country that seemed to foreign, with a language we couldn’t make out at all.
In Cairo, Waheed and a very component women met us when our plane landed. Despite the fact that my son and I were not given entry papers on the plane, they quickly whisked us through everything. They even paid up front for our viasas, not even waiting for us to find the money ourselves. Waheed is a very impressive man: very handsome, educated, elegant, intelligent and sharp. He was there right on time, whenever he was scheduled to meet us. with his kind smile, smoothing everything in sight for us. we were even given his number for any emergencies that could come up. He also gave us important information about dating and tipping in Egypt.
In Luxor, Magdi (I’m not sure of the spelling)m met our plane and again made sure that everything went perfectly. He took us to the Sound and Light show at Karnak that night, Amazingly, and I can’t imagine how he did it, our cab was first in line in a parking lot filled with cars and buses. We appreciated that, as we had been up since about 2 a.m. with our travels that day and couldn’t have taken waiting too long at that point at night. Our cruise on the Nile Admiral was excellent. The boat was elegant, and the food was both good and safe. Excellent trips were scheduled with an informative, enthusiastic and wonderful guide. Sameh. At Aswan, we were met again right on time, if not earlier, and had very considerate, competent service.
And our plane into Cairo was met with a cab getting into our excellent hotel. We were somewhat dubious about the hotel at first, since we had been given a substitute hotel: but the Nile Hilton was just wonderful. The location was excellent, right next to the Egyptian Museum, the Metro, and on the Nile. The hotel itself was wonderful, with a pool, a dreamy outdoor restaurant that we loved, very good food, and a stupendous bar/restaurant overlooking the entire city at the top.
And our guide in Cairo, Said. Couldn’t have been better. We must have thrown him, as we had decided we wanted to do different things entirely than planned. He was terrific. We did exactly what we wanted. We had the most modern, comfortable car for the four of us, and a most impressive driver. Said quickly rearranged the schedule (amazing. As a driver would not have been needed for his understanding of the morning) and we did more than we could have imagined. We couldn’t have had a nicer and better guide: Said was great.
e believe that the kind and competent people we met through you made our visit to Egypt a real high point of our trip. We heard of other kinds of stories from fellow travelers. So we really appreciated the superb service you provided for us. Thank you so much. We would be happy to recommend your service to everyone
With best wishes, Karin Brothers |
Magdi Morcos
1057 Mountview Dr.
Oshawa, Ontario, Canada
L1K-2L3
Dear Rafik
I want to take this opportunity to thank you for the marvelous trip to Egypt that you organized for us in March through "Discount Holiday Center". We feel that there is no way to fully express our appreciation for the superb organization and care that you and your staff demonstrated. It made our trip to Egypt both unique and successful. My wife and I depended on you and your staff and we will forever appreciate how friendly and helpful you were. If you want to use us as a reference we can be contacted at 905-448-9717.
Our trip was absolutely fantastic. Thanks again, Rafik.
Best wishes to you,
Magdi and Zaina Morcos
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This note is received from the contact us on our web site
> Attn. Rafik,
> Hello Rafik,
> Just a quick note to thank you for all of the arrangements that you made for our recent trip to Egypt, Dubia and Greece. Egypt was everything that you promised and more. We were delighted to have had such personalized attention and assistance all along the way. Everyone, tour reps, guides and especially Mr. Ali, our driver in Cairo, were all excellent, helpful and courteous.
> On behalf of Brian and Mary Montgomery, Diane and myself, I would like to again thank you for providing us with one of the most memorable experiences of our touring career, and to wish you all the best for the holiday season and the coming year.
> Matt Bray
>
Dear Rafik,
Right from our arrival in Cairo my friend Deanna and myself were taken care by the guides from South Sinai Travel. Our hotels were all 5 stars, the Mariott in Cairo, previously was a palace and we were not disappointed with the hotels in Luxor and Aswan .
The crew on the Nile cruise went beyond the call of duty. One of group members was not up to par and the cook prepared special meals for this person, the care shown was appreciated by everyone on the tour.
Your knowledge of Egypt and the guides from South Sinai were wonderful and made our trip a memorable experience. Thanks again.
Aline Poitras
----- Original Message -----
From: Mylene Tuazon
To: 'Discount Holiday'
Sent: Friday, January 29, 2010 11:01 AM
Subject: Hi Rafik!
Hi Rafik!
I don’t know if you’ll remember me, Mylene Tuazon? I traveled with Neerja Goyal in the end of September 2009. You did an amazing job with our travel arrangements and although I’m rather delayed in letting you know this, we truly had an amazing time in Egypt and I just wanted to send my sincere gratitude for all you did for us!
I don’t know if you knew that we basically ended up with a private tour since there were no other travelers to join our group. This was really a surprise bonus for us since I’m not really into big group travel tours. We were able to get one-on-one education from our very well-informed and pleasant tour guides. No time was wasted waiting for those who tend to lag behind when in a big group!! This meant that there was more time for us to enjoy our visits to all those incredible sites of Egypt! J
People who’ve asked me about my trip are surprised when they hear me say that it was so far the best trip I’ve ever been to. Both Neerja and I agree on this, and we’ve both done quite a lot of traveling to different parts of the world. Seeing the Great Pyramids was a surreal experience. As much as we see this site on tv or in pictures, there’s nothing to compare it to being right there to see it and realize how really massive they are. Getting to ride camels behind the pyramids and going inside one of the pyramids was surely a plus!!! We wore the biggest grins on our faces as we rode those camels in the desert behind the pyramids. We couldn’t believe that we were actually there and having one of our travel dreams come true!! At least…one of my dreams, anyways!! J
I could carry on and on about all our wonderful experiences but I best stop, because it will take a whole day to do that! I just wanted to just really thank you for a wonderful job and all the extras that you did for us. You really made our trip one of the best ever!
Rafik, I just want to let you know also that I’ve given your name to a couple of people who are very interested in visiting Egypt. I told them about my wonderful experience and that you are the best person to help them with their travel plans.
BTW…our tour guide, George Onsi, in Cairo was such an amiable and well-informed guide. He really knows his stuff!! We really enjoyed our time with him.
Thanks again for everything!
Sincerely,
Mylene
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